How We Work With Clients After Catalog, Curriculum, and Syllabus Launches

May 18, 2022

While many software providers will disappear after your new catalog launches, that isn’t our style here at Clean Catalog. Our team will never leave your staff high-and-dry after a launch. We want your catalog to be a continual success and your staff to feel empowered in using the new software. Check out a few of the ways we provide continued support, customization, and monitoring following a catalog launch – and this is just the beginning!

Quick Response Times

We respond to all support requests submitted to our support inbox within 24 hours during regular business hours. During holidays and weekends, our team monitors their inboxes for any emergencies. Rest assured that we’ll be here, whether a staff member needs assistance logging in or you need help restoring an accidentally deleted page. Whatever it is, we’ve got your back!

Ongoing Customization Opportunities

As your staff and students begin interacting with your new catalog, fresh ideas may surface for improving your catalog. Odds are, we can make them happen! We frequently build custom features based on client requests, and these customizations aren’t limited to your pre-launch buildout period. Your catalog should always look and function in a way that meets your goals, even if those goals change over time.

Staff Training

We provide live video training on a regular basis to our clients. Our team is always happy to help onboard new staff or provider refresher courses anytime you need. We are determined to make even your least-tech-savvy staff members feel confident using your new catalog site.

Support Documentation

We have a growing library of help documentation and video tutorials to empower your staff in using your new catalog interface. Whether it’s resetting their password, creating a new course, or editing an existing page, they’ll be able to walk through the solution step-by-step anytime, day or night.

Annual Staging

We realize that catalogs require updates between academic years, or even between semesters. Our team makes that process seamless for your staff. We create an annual staging for you, which allows you to edit next year's catalog in advance. This staging site carries over the current catalog’s data and provides a “safe space” to make adjustments without impacting the live catalog.

System Updates

In order to keep our software in keeping with ever-evolving modern web standards, we frequently implement system updates. We manage, install, and thoroughly test all system updates on a development site prior to release. After testing, we integrate those updates on your live site. Your catalog site will stay up-to-date with modern technology and you will never have to lift a finger!

Security Monitoring and Uptime Monitoring

Our team is constantly monitoring your catalog for any security red flags or downtime. If your catalog should ever experience downtime for any reason, our staff is automatically notified. This allows us to quickly respond and have your catalog back up and running in no time. We also stay on top of the latest security releases and promptly install any critical updates or patches to your site, even if outside of your regularly scheduled updates.

If you have any questions regarding how our team will continue to support your catalog and staff after launching, don’t hesitate to reach out to us.